When and how will we inform you?
Before your migration to Twind is activated, we will notify you through three channels:
Email: you will receive a message with the details of the update and the next steps.
In-platform alerts: you will see notifications directly in your current account.
Call from the Operations team: a team member will contact you by phone to guide you through the process.
ℹ️ Please note: communication is sent with enough notice so you have time to prepare. No changes will be made without prior notification.
Need more help?
If you have any questions, we're here to help:
🟩 WhatsApp: 664 281 487
❓ Chat in Twind: click the question mark icon in the bottom right corner of your screen. A window will open where you can chat with us.