You will have one month, fifteen days, and 48 hours' notice before the transition date in TWIND.
In other words, the process is designed so that you always have sufficient visibility and can organise yourself without stress.
We will notify you by email, in-app notifications, and telephone to explain the entire process and offer training.
Here is a clear breakdown:
⏱️Notification times
1 month in advance: First reminder so you can plan ahead.
15 days in advance: Second reminder to ensure everything is on track.
48 hours in advance: Final reminder to prepare for the update.
Need help?
If you have any questions, we are here to help:
🟩 WhatsApp: 664 281 487
✉️ Email: help@twind.io
❓ Chat on Twind: access by clicking on the question mark icon in the bottom right corner of your screen. A window will open and you can chat with us.