It is available to users with the Client Admin role.
This feature is especially useful for sharing important information related to:
Contractor Activity Coordination (CAE)
Occupational Health and Safety (OHS)
access management
emergencies
compliance with standards such as ISO 45001, ISO 9001, and ISO 14001
When a communication is Published, recipients:
receive an email notification
see the notice when they log in to Twind
This helps ensure that key information is reviewed and acknowledged by the right users.
How to create and send a communication
1. Go to the Communications section
From the lower left menu:
1️⃣ Click your company name
2️⃣ Select Communications
From this section, you can:
view all communications in one place
check the status of each communication
apply filters
access reading records
2. Click Add communication
Click Add communication to create a new notice.
This opens the form where you can set up the communication.
3. Enter the communication content
Complete the following fields:
Subject — the title of the notice
Body — the message recipients will see
4. Set the communication period
Select:
Start date → when the communication becomes active
End date → when it is no longer available
Communications can be scheduled in advance.
5. Choose the recipients
Define who should receive the communication based on:
Worksite
Activity
Supplier company
This ensures the message is only sent to the users it applies to.
6. Select worksites
In the Worksites field, use the multi-select dropdown to choose the applicable locations.
You can also select all available options.
7. Select activities and supplier companies
Select:
the relevant activities
the relevant supplier companies
You can also select all available options.
8. Add an attachment if needed
You can attach supporting documentation to the communication, such as:
procedures
drawings
checklists
safety instructions
⚠️ If the communication includes an attachment, users must download the file before they can confirm they have read the communication.
9. Save the communication
Click Save.
The communication will be recorded and will:
be published automatically on the selected start date
be sent to the selected recipients
How to check who has read a communication
You can review who received the communication and who has confirmed reading it.
10. Open the records
From the communications list, click Records.
Here you can see all recipients linked to that communication.
11. Use advanced filters
Click Show more filters to access additional filtering options.
You can filter by:
Subject
Status
Creation date
Start date
End date
Company
Reading status
12. Filter by reading status
The Reading status filter helps you quickly identify who has and has not confirmed reading the communication.
Available options:
Read — users who have confirmed they read the communication
Unread — users who have not confirmed reading it yet
This makes it easier to follow up with supplier companies or workers who still need to review the notice.
13. View communication details
Click View to open the full details of the communication.
14. Return to the communications list
Click Communications to go back to the main list.
15. Filter by company
Use the Company filter to check whether a specific supplier company:
received the communication
confirmed reading it
16. Clear filters
Click Clear all filters to return to the default view.
17. Export records
If needed, you can export the filtered records to Excel.
Click Export.
Once the export is ready, you will see a notification in the top right corner.
Need help?
If you have any questions, we're here to help:
🟢 WhatsApp: +34 664 281 487
✉️ Email: help@twind.io
❓ Twind Chat: Click the question mark icon in the bottom right corner of the platform to chat with us.