When you upload a document in Twind, it can be validated in three different ways. The timeline depends on which one applies to your case:

Some official documents (RNT/TC2, Social Security certificate, Tax Agency certificate) are validated automatically the moment you upload them, with no human intervention. For this to work, the document must be the original downloaded from the official source and meet all the required conditions. If it is not validated automatically, it goes to manual review.

When your client has contracted Twind's document validation service, our technical team reviews documents and approves or rejects them. The standard timeline is 24 to 48 working hours from the moment you upload the document. Reviews are carried out in the order documents are uploaded.

If your client manages validation with their own team, the timeline depends on their availability and internal organisation. Twind cannot guarantee a specific timeline in this case. If you have been waiting several days, we recommend contacting your client directly.

If you need a document reviewed more quickly, you can activate Express review when uploading it. With this option, your document is validated within a maximum of 60 minutes. Each request uses 1 credit.

Express review credits can be purchased from "Billing and credits". If you have the Professional Plan or the AI Plan, you benefit from free credits during the trial and a reduced price of €2.50 per credit.

See What is Express Review and how does it work? for the credits included with each plan and the full purchase process.

"More than 48 hours have passed and my document is still pending"

If validation is carried out by the Twind team and more than 48 working hours have passed, contact our support team indicating your company name, the contract, and the affected requirement.

"My client validates documents and has not reviewed them for days"

If validation is carried out by your client, contact them directly. Twind has no control over the review times of clients who manage their own validation.

You can view the status of each document at any time under "Requirements" in the left-hand side menu, filtering by status (pending upload, pending review, approved, rejected, expired, grace period).

→ What do document statuses mean in Twind?

If you have any questions, we're here for you: