TWIND

Check the accepted formats and maximum file size to upload documents without any issues.

What file types can I upload in Twind?

Want to know if your documentation has already been approved in Twind? We explain how to check the status of your documents step by step from the platform.

How do I know if my documentation has been approved?

If your client has requested a document that does not apply to your company, you can flag it directly from the platform. Depending on your client's configuration, you will be…

How do I indicate that a requirement does not apply to me as a contractor in Twind?

Exporta a Excel la información de Twind

Learn how to check the acceptance criteria of a document before uploading it, and how to review the rejection reason in the requirement's history so you can fix it and…

How do I review the acceptance criteria and rejection notes for a requirement in Twind?

Learn how to identify which requirements are critical for access in Twind, how they affect access control, and what the critical label means.

How do I know if a requirement is critical for access in Twind?

Find out how long your documents take to validate in Twind, check your request status, and learn what to expect throughout the process

How long does document validation take in Twind?

Each document requested within a contract goes through different statuses throughout its lifecycle. Here's what each one means and what to do next. Whether you're a client or a contractor.

What do document statuses mean in Twind?

In Twind, some documentation requirements are marked as "Critical" to indicate that compliance is mandatory. We explain what this label means, where you will see it, and what happens if…

What does the "Critical" label mean on requirements in Twind?

Need to upload documentation in Twind? We explain how to upload your files step by step, what formats are accepted, what happens next and how to solve the most common…

How to upload documentation in Twind?

Have you uploaded documentation in Twind and want to know when it will be validated? The time depends on the type of validation. We explain the timelines for each route…

What does the contract compliance percentage mean in Twind?
We explain how it's calculated, why it may not reach 100%, how to improve it, and what happens if you don't…

What does the compliance percentage of a contract mean in Twind?

Not sure what documents to upload in Twind? Find the full list, identify which ones are critical for access, and learn how to prioritise them.

What documents am I being asked for and where do I start in Twind?

Documentation

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.