Understanding the compliance indicator
The compliance percentage measures what proportion of the critical requirements in your contract are currently approved and valid.
You'll find it in the "Contracts" list, next to each contract name. It updates automatically whenever the status of a document changes.
100% means all critical requirements are covered and your resources can access the client's workplace without restrictions.
What is the compliance percentage?
It is the proportion of critical requirements that are approved and valid within a contract. It is the main indicator Twind uses to determine whether a subcontractor meets the documentation required by the client in contractor activity coordination (CAE).
You will find it in the "Contracts" list, next to the name of each contract. It updates automatically every time the status of a requirement changes.
How is it calculated?
% compliance = approved and valid critical requirements ÷ total critical requirements × 100
Only requirements marked as "critical" by your client affect the percentage. Non-critical ones do not count.
Only requirements with "Approved" and valid status count. A pending, rejected, expired, or grace period requirement does not count.
It includes all three levels: company, worker, and equipment. If you have 5 workers with 4 critical requirements each, the total critical worker requirements is 20.
A compliance of 100% means all critical requirements are covered. This is the situation that allows unrestricted access to the client's site.
Why am I not reaching 100%?
Documents pending upload — Some requirements have no document uploaded. Go to "Requirements" within the contract and filter by "Pending upload".
Rejected documents — A validator reviewed them and they didn't meet the criteria. Check the rejection reason, correct them, and re-upload.
Expired documents — They were approved but have passed their validity date. Twind marks them as expired automatically. Upload the renewed version.
Documents under review — You've uploaded them but the validator hasn't reviewed them yet. Documents with status "Pending review" do not count as approved until accepted. The usual review period is 24 to 48 hours. If that time has passed and they're still pending, contact your client.
Newly linked resources with no documentation — Every worker, vehicle, or equipment you add to the contract generates new requirements. If you don't upload their documentation straight away, the percentage drops.
Your client has added new requirements — If the client adds requirements after you were at 100%, the new ones will appear as pending until you cover them.
⚠️ Important: if your compliance doesn't reach the level required by your client, your resources may have access denied to the client's workplace. Keep your documentation up to date proactively.
How to raise it quickly?
Go to "Contracts" and open the affected contract.
Go to "Requirements" and filter by "Pending upload" and "Rejected".
Start with company-level requirements: there are few of them and each one raises the percentage proportionally more.
Then upload the pending or rejected worker requirements.
Check whether there are expired documents that need renewing.
you are a client company, you can check your subcontractors' compliance from "Contracts", filtering by supplier. The percentage only considers approved and valid documents classified as critical.
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