Understand how the documentary compliance indicator works in Twind.
When you manage your company's CAE documentation in Twind, you will see a compliance percentage next to each contract. This indicator tells you at a glance whether your documentation is up to date or whether you have something pending. We explain how it is calculated, what affects it, and how to reach 100%.
What is the compliance percentage?
It is the proportion of critical requirements that are approved and valid within a contract. It is the main indicator Twind uses to determine whether a subcontractor meets the documentation required by the client in contractor activity coordination (CAE).
You will find it in the "Contracts" list, next to the name of each contract. It updates automatically every time the status of a requirement changes.
How is it calculated?
% compliance = approved and valid critical requirements ÷ total critical requirements × 100
Only requirements marked as "critical" by your client affect the percentage. Non-critical ones do not count.
Only requirements with "Approved" and valid status count. A pending, rejected, expired, or grace period requirement does not count.
It includes all three levels: company, worker, and equipment. If you have 5 workers with 4 critical requirements each, the total critical worker requirements is 20.
A compliance of 100% means all critical requirements are covered. This is the situation that allows unrestricted access to the client's site.
Why am I not reaching 100%?
Check these points in order. One of them will be pulling the percentage down:
Documents pending upload — There are critical requirements with no document uploaded. Go to "Requirements" → "Pending upload" within the contract.
Rejected documents — A validator has reviewed them and they do not meet the criteria. Check the rejection reason, correct the document, and re-upload it.
Expired documents — They were approved but have exceeded their validity date. Twind marks them as expired automatically. Upload the renewed version.
Documents pending review — You have uploaded them but the validator has not reviewed them yet. While they are "Pending review" they do not count as approved. You just need to wait.
New workers without documentation — Each worker you link to the contract generates new critical requirements. If you don't upload their documentation immediately, the percentage drops.
Your client has added new requirements — If your client configures new requirements after you were at 100%, they will appear as pending and the percentage will drop until you meet them.
How to raise it quickly?
Go to "Contracts" and open the affected contract.
Go to "Requirements" and filter by "Pending upload" and "Rejected".
Start with company-level requirements: there are few of them and each one raises the percentage proportionally more.
Then upload the pending or rejected worker requirements.
Check whether there are expired documents that need renewing.
⚠️ Important: if compliance does not reach the level required by your client, your workers may be denied access to the site. Keep documentation up to date proactively.
ℹ️ Keep in mind: if you are a client company, you can check your subcontractors' compliance from "Contracts", filtering by supplier. The percentage only considers approved and valid documents classified as critical.
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