What is a critical requirement?
A critical requirement is a document that the client company has marked as mandatory in a contract, and which it considers essential for allowing a resource to access its facilities. These are typically documents such as basic OHS training, mandatory insurance policies, or role-specific fitness certificates, and the subcontractor cannot change this classification.
How to identify a critical requirement
In the list of requirements for a contract, critical requirements are shown with the "Critical" label in red, positioned just below the document name.
We recommend checking for this label before deciding which documents to upload first.
Why it matters: two direct consequences
A requirement being marked as critical has two specific implications:
1. It affects the resource's access control status
If a critical requirement is pending upload, expired, or rejected, the associated resource (worker, vehicle, machinery, or equipment) may be given a "Not permitted" status in the client's access control system. This means the person or resource will not be able to access the facilities until the documentation is in order.
⚠️ Important: non-critical requirements must also be provided, but non-compliance does not immediately block the resource's access. With critical requirements, however, the impact is direct.
2. Only approved critical requirements count towards the compliance %
The documentary compliance percentage that the client company sees in the Contracts section is calculated only using requirements that meet both of these conditions at the same time:
They are classified as Critical.
They have Approved status and are valid (within their expiry date).
Documents in any other status (pending, expired, rejected, or in a grace period) are not counted in this figure, even if they are critical. This is why your percentage may not increase even after uploading all your documentation — what is usually missing is approval from the validator.
What to do if a requirement appears as critical
If you are a subcontractor:
Prioritise uploading that document over non-critical requirements.
Make sure the file meets the acceptance criteria shown in the side panel of the requirement, to avoid rejection.
If the requirement does not apply to your specific case, use the "This requirement does not apply to me" option and provide a clear justification, rather than leaving it blank.
If you are a client company:
The classification of requirements as critical is defined during the implementation phase. If you need to change which requirements are considered critical in your configuration, contact your Twind account manager.
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