TWIND

If something isn't working in Twind and you're not sure where to start, this guide covers the most common issues for contractors — grouped by topic — with a direct…

Something's not working in Twind: common errors and how to fix them

Help for Suppliers

What is the Twind platform?

Discover step by step how to start using Twind: from accessing the platform to managing contracts, resources, and documentation in your day-to-day Business Activity Coordination (CAE).

How to get started with Twind? A first steps guide

Is Twind available to all CTAIMACAE and e-coordina customers?

Everything you need to know about the migration from CTAIMACAE and e-coordina.

Frequently asked questions about the update to Twind

Your company is upgrading to the new Twind platform. Here's how the access process works, what you'll receive by email, and what happens to the previous platform.

What happens to my Twind access during my company's platform update?

Are you comming from Ctaima or e-coordina?

If you're a client or your role doesn't include it, it's normal not to see Resources. Here's who has access to this section and what to do if you need…

Why can't I see the Resources section in Twind's side menu?

Discover the sections of Twind's left-hand side menu: Dashboard, Companies, Contracts, Requirements, Resources, Access Control, and Account. Find out what you can do in each one.

What options does Twind's side menu have and what is each one for?

Haven't received your Twind invitation email? We'll walk you through what to check and how to fix it so you can create your account without any issues.

Help logging in as a contractor on Twind

If you can't access Twind because you've forgotten your password or your credentials aren't working, you can recover access in just a few minutes from the login screen. All you…

I can't log in to Twind: how to recover access

Yes, you can use Twind in the language that works best for you or your team.

Is the Twind platform available in languages other than Spanish?

First steps in Twind

Description: Find out what the Twind AI Plan includes, how artificial intelligence automates document classification and submission, how much it costs, and what Express Review credits you get.

What is the AI Plan and how can you make the most of it?

Find out what the Twind Professional Plan includes, how much it costs, what Express Review credits you get, and how it helps you manage documents, subcontractors, and access in a…

What is the Professional Plan?

Check the price of each plan, additional employee rates, Express Review credits included, and the difference between annual and monthly billing.

How much do the Professional Plan and the AI Plan cost on Twind?

Find out if you can try the Professional Plan or the AI Plan for free before committing, what each trial includes, what Express Review credits you get, and how to…

Can I try the Professional Plan or the AI Plan for free before subscribing?

Learn how to activate the free trial of the Professional Plan or the AI Plan, subscribe to the full plan, or switch back to the Basic Plan from your account…

How do I activate and deactivate the Professional Plan or the AI Plan?

Single Document Upload is a feature included in the Professional Plan and the AI Plan that allows you to upload a document once and automatically send it to all clients…

How to use Single Document Upload on the Professional Plan and AI Plan?

Learn how to reuse documents you have already uploaded to previous requirements without having to upload them again. Available on the Professional Plan and the AI Plan.

Single document upload — How to reuse documents you have already uploaded?

Learn what Express review is in Twind — also searched as "express validation" —, how much credits cost, what free credits are included with paid plans, and how to request…

What is Express review and how does it work?

Paying by SEPA direct debit? The charge takes up to 6 working days to complete. Here's how it works and what to do if something goes wrong.

How does SEPA direct debit work and how long does it take to process?

Learn how to use the Document Library to save documentation and reuse it across clients and requirements without having to upload the same files every time.

How can I save and reuse documents with the Document Library?

With the Professional Plan or the AI Plan you can view, manage, and upload your subcontractors' documentation directly from Twind, both from the requirements section and from the access page.

How do I manage my subcontractors' requirements and access?

With the AI Plan, yes. The platform reads your documents and fills in the key fields automatically. You just review and confirm.

AI autocomplete — exclusive to the AI Plan

With the AI Plan you can select multiple documents from your Library and send them to all your contracts with matching requirements in one step.

Bulk document upload — exclusive to the AI Plan

Paid plans and improvements

Check the accepted formats and maximum file size to upload documents without any issues.

What file types can I upload in Twind?

Want to know if your documentation has already been approved in Twind? We explain how to check the status of your documents step by step from the platform.

How do I know if my documentation has been approved?

If your client has requested a document that does not apply to your company, you can flag it directly from the platform. Depending on your client's configuration, you will be…

How do I indicate that a requirement does not apply to me as a contractor in Twind?

Exporta a Excel la información de Twind

Learn how to check the acceptance criteria of a document before uploading it, and how to review the rejection reason in the requirement's history so you can fix it and…

How do I review the acceptance criteria and rejection notes for a requirement in Twind?

Learn how to identify which requirements are critical for access in Twind, how they affect access control, and what the critical label means.

How do I know if a requirement is critical for access in Twind?

Find out how long your documents take to validate in Twind, check your request status, and learn what to expect throughout the process

How long does document validation take in Twind?

Each document requested within a contract goes through different statuses throughout its lifecycle. Here's what each one means and what to do next. Whether you're a client or a contractor.

What do document statuses mean in Twind?

In Twind, some documentation requirements are marked as "Critical" to indicate that compliance is mandatory. We explain what this label means, where you will see it, and what happens if…

What does the "Critical" label mean on requirements in Twind?

Need to upload documentation in Twind? We explain how to upload your files step by step, what formats are accepted, what happens next and how to solve the most common…

How to upload documentation in Twind?

It depends on the type of validation: automatic (instant), Twind team (24–48h), client (variable), or Express review (maximum 60 minutes).

How long does document validation take?

When managing a contract in Twind, you'll see a percentage next to its name. Here's what it measures, how it's calculated with a real example, why it might not reach…

What does the compliance percentage of a contract mean in Twind?

Not sure what documents to upload in Twind? Find the full list, identify which ones are critical for access, and learn how to prioritise them.

What documents am I being asked for and where do I start in Twind?

Documentation

Check the active contracts assigned to your company in Twind, what information they show, and what actions you can take: view, edit, assign resources, and subcontract.

Where can I view and manage the contracts assigned to me in Twind?

If you need to remove a worker in Twind, you have two options depending on your situation: unlink them from a contract or permanently delete them from the system.

How to remove or unlink a worker in Twind

Can't assign a worker to a contract in Twind? Here are the most common causes and how to fix them.

Why can't I link a worker to the contract?

Yes, you can update the email address of any worker from the Resources section. Here's how to do it step by step.

Can I change the contact email of a worker?

Create resources, manage contracts and entries

If the worker doesn't appear in the list, it may be due to active filters or pending requirements. Follow these steps to locate them and review their situation.

Can't find a worker in the Access module?

Learn how to identify why a resource (worker, vehicle, or machinery) has access denied in Twind and how to resolve pending requirements to unblock their entry to the client's facilities.

What should I do if a resource has access denied in Twind?

Your client has set up a training course that your workers must complete to fulfill a requirement. From Twind, you can send them access, track their progress, and verify they've…

How do I manage my workers' training requirements in Twind?

Resource status and access validation

Learn how to download the QR access cards for your workers, vehicles, and machinery in Twind. The QR code is unique per resource, universal across all clients, and only available…

How do I download the QR access cards for my resources in Twind?

Worker access is controlled by Twind based on their documentation status. If access appears as blocked, this guide explains how to identify the reason and resolve it.

Why can't my worker access the client's premises?

If one of your contracts includes high-risk activities — working at height, confined spaces, hot works — the client company may require your workers to have specific risks covered before…

What are Special Works and how do they affect my workers' access?

Access control

If you're a contractor and need another company to work with you on a contract, you can create a subcontract in Twind. We'll walk you through how to check if…

How do I subcontract another company in Twind as a contractor?

Subcontractors management

How can I change my company's CIF, TAX ID, RFC, RUT, etc.?

If you work with several clients in Twind, you can manage them all from a single user account. Here is how to switch between companies in a few steps, without…

How to switch between companies in Twind without logging out

Your primary client may share information documents with you in Twind, such as access regulations, safety protocols or operational instructions. Here's how to read them and confirm your reading step…

How do I read and confirm my primary client's information documents in Twind?

Do you need to change your company name, tax ID, address, or email in Twind? We explain what you can modify yourself, what needs to go through support, and what…

How do I update my company details in Twind?

My company's data management

Learn how to create internal users in Twind step by step: basic details, language, role and permission assignment. Each user will receive an email invitation to activate their account.

How to add internal users in Twind

Add users to your account

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