TWIND

Help for Suppliers

Learn how to upload documents and check their review status in Twind. Before doing so, make sure the worker is assigned to the correct contract and has their risks properly…

How to upload documents and check their review status in Twind?

Learn how to review the status of your resources (workers, vehicles, and machinery) in Twind and confirm whether they have access to the client's facilities before heading out.

How to check the status of your resources and verify if they can access the client's site in Twind

Need to link your workers, vehicles, and equipment to your client's contract in Twind? Step-by-step guide, prerequisites, and how to fix the most common errors.

How to assign resources (workers, vehicles and equipment) to the client's contract in Twind?

Document rejected in Twind? Find out the most common reasons, how to check the validator's comments, and how to re-upload it correctly.

Why was my document rejected and what should I do now?

Learn how to link occupational risks to your workers in Twind — either from the contract or from the employee profile — so that your HSE documentation is correctly connected…

How to asign risks to workers in Twind?

If you have received an invitation from a client to Twind, here is how to accept it, create your account, and start managing your CAE and health and safety documentation…

How to accept an invitation and get started in Twind as a contractor

As a subcontractor, your contracts in Twind are the core of all your CAE management. We explain where to find them, what information they show, what actions you can take,…

Contractor guide: where do I find my contracts and what can I do?

Learn how to register your resources from the "Resources" section in the side menu. We explain how to add employees, vehicles, and equipment step by step.

How to register employees, vehicles, and equipment in Twind

Can't access Twind? Here you'll find everything you need: first login, password reset, email change, and the most common issues with their solutions.

Twind access guide: first login, password, email change and common problems

What is the Twind platform?

Discover step by step how to start using Twind: from accessing the platform to managing contracts, resources, and documentation in your day-to-day Business Activity Coordination (CAE).

How to get started with Twind? A first steps guide

Is Twind available to all CTAIMACAE and e-coordina customers?

Everything you need to know about the migration from CTAIMACAE and e-coordina.

Frequently asked questions about the update to Twind

Your company is upgrading to the new Twind platform. Here's how the access process works, what you'll receive by email, and what happens to the previous platform.

What happens to my Twind access during my company's platform update?

Are you comming from Ctaima or e-coordina?

Has your Twind login email changed or stopped working? We'll show you how to request an email change from our support team and what details to include to speed up…

How do I change the email I use to access Twind?

Discover the sections of Twind's left-hand side menu: Dashboard, Companies, Contracts, Requirements, Resources, Access Control, and Account. Find out what you can do in each one.

What options does Twind's side menu have and what is each one for?

Haven't received your Twind invitation email? We'll walk you through what to check and how to fix it so you can create your account without any issues.

Help logging in as a contractor on Twind

First steps in Twind

What is the Core Plan?

How is the Core Plan price calculated?

Find out if you can try the Core Plan for free before committing, what the trial period includes, and how to activate it.

Can I try the Core Plan for free before purchasing it?

You can activate or deactivate the Core Plan directly from the plan management section in Twind. From there you can start the free trial, upgrade to the paid plan or…

How can I activate or deactivate the Core Plan?

How can I upload documents for different clients at once with the Single document upload feature of the Core Plan?

Do you have a pending requirement that you already submitted for another client? Twind now detects it automatically and lets you reuse it in seconds, without having to upload the…

Single document upload – How to reuse documents you've already submitted with the Core Plan?

Express review is a Twind add-on that allows you to validate document requirements in less than 60 minutes. Here we explain what it is, how to purchase credits, and how…

What is Express review and how does it work?

Paying by SEPA direct debit? The charge takes up to 6 working days to complete. Here's how it works and what to do if something goes wrong.

How does SEPA direct debit work and how long does it take to process?

Paid plans and improvements

Check the accepted formats and maximum file size to upload documents without any issues.

What file types can I upload in Twind?

Want to know if your documentation has already been approved in Twind? We explain how to check the status of your documents step by step from the platform.

How do I know if my documentation has been approved?

If your client has requested a document that does not apply to your company, you can flag it directly from the platform. Depending on your client's configuration, you will be…

How do I indicate that a requirement does not apply to me as a contractor in Twind?

Exporta a Excel la información de Twind

Learn how to check the acceptance criteria of a document before uploading it, and how to review the rejection reason in the requirement's history so you can fix it and…

How do I review the acceptance criteria and rejection notes for a requirement in Twind?

Learn how to identify which requirements are critical for access in Twind, how they affect access control, and what the critical label means.

How do I know if a requirement is critical for access in Twind?

Find out how long your documents take to validate in Twind, check your request status, and learn what to expect throughout the process

How long does document validation take in Twind?

Each document requested within a contract goes through different statuses throughout its lifecycle. Here's what each one means and what to do next. Whether you're a client or a contractor.

What do document statuses mean in Twind?

In Twind, some documentation requirements are marked as "Critical" to indicate that compliance is mandatory. We explain what this label means, where you will see it, and what happens if…

What does the "Critical" label mean on requirements in Twind?

Need to upload documentation in Twind? We explain how to upload your files step by step, what formats are accepted, what happens next and how to solve the most common…

How to upload documentation in Twind?

Have you uploaded documentation in Twind and want to know when it will be validated? The time depends on the type of validation. We explain the timelines for each route…

What does the contract compliance percentage mean in Twind?
We explain how it's calculated, why it may not reach 100%, how to improve it, and what happens if you don't…

What does the compliance percentage of a contract mean in Twind?

Not sure what documents to upload in Twind? Find the full list, identify which ones are critical for access, and learn how to prioritise them.

What documents am I being asked for and where do I start in Twind?

Documentation

Check the active contracts assigned to your company in Twind, what information they show, and what actions you can take: view, edit, assign resources, and subcontract.

Where can I view and manage the contracts assigned to me in Twind?

Need to deactivate a worker in Twind? Here's how to do it, what the difference is between unassigning and deactivating, and what happens to their documentation.

How to deactivate or unassign a worker in Twind?

Are you trying to assign a worker to a contract in Twind but can't? We explain the most common causes and how to resolve them.

Why can't I link a worker to the contract?

Create resources, manage contracts and entries

Learn how to identify why a resource (worker, vehicle, or machinery) has access denied in Twind and how to resolve pending requirements to unblock their entry to the client's facilities.

What should I do if a resource has access denied in Twind?

Can't find a worker in the Twind Access module? Here's how to locate them and review their requirements so they can get access.

I can't find a worker in the Access module

Resource status and access validation

Learn how to download the QR access cards for your workers, vehicles, and machinery in Twind. The QR code is unique per resource, universal across all clients, and only available…

How do I download the QR access cards for my resources in Twind?

Access control

If you're a contractor and need another company to work with you on a contract, you can create a subcontract in Twind. We'll walk you through how to check if…

How do I subcontract another company in Twind as a contractor?

Subcontractors management

How can I change my company's CIF, TAX ID, RFC, RUT, etc.?

If you work with multiple clients on Twind, you can manage them all from a single user account. Here's how to switch between companies in just a few steps, without…

How to switch between companies in Twind without logging out

Your primary client may share information documents with you in Twind, such as access regulations, safety protocols or operational instructions. Here's how to read them and confirm your reading step…

How do I read and confirm my primary client's information documents in Twind?

Do you need to change your company name, tax ID, address, or email in Twind? We explain what you can modify yourself, what needs to go through support, and what…

How do I update my company details in Twind?

My company's data management

Learn how to create internal users in Twind step by step: basic details, language, role and permission assignment. Each user will receive an email invitation to activate their account.

How to add internal users in Twind

Add users to your account

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