When to use each option?
Before acting, identify what you actually need:
Unlink from contract: the worker is still in your company but no longer works at a specific site.
Delete employee: the worker has left the company and won't return. This action is permanent and irreversible.
Option 1: Unlink a worker from a contract
If the worker is still in your company but no longer needs to be assigned to a specific contract:
Go to "Contracts" in the left side menu.
Hover over the contract row you want to unlink the worker from and click "Assign resources".
Check the box to the left of the worker you want to unlink.
At the bottom of the screen you'll see an actions bar. Click "Unassign".
The worker will no longer be linked to that contract and no documentation will be requested from them for it. They will still exist in "Resources" and can be assigned to other contracts in the future.
ℹ️ Please note: if the contract has already expired, it won't appear in the list by default. Enable the "Show expired contracts" checkbox at the top of the "Contracts" list to see it. Once enabled, the list will show active and expired contracts together — it doesn't filter to expired only. Check each contract's status column carefully to identify which one the worker still appears in.
Option 2: Permanently delete an employee
If the worker has left the company and will not return:
Go to "Resources" in the left side menu.
Find the worker in the list.
Click "Select" in the "Actions" column for that worker.
Select "Delete employee".
⚠️ Important: this action is permanent and cannot be undone. The employee and all their documentation will be permanently deleted from the system. Make sure you have the right worker before continuing.
Common issues
"I can't see the Delete employee option"
Check that you have administrator or resource management permissions in your company. If you can't see the option, contact your Twind account administrator.
"The system tells me: 'The employee [...] cannot be deleted because they are currently registered as on-site. Register their exit first'"
This message appears when the worker is still linked to an active contract at a site, including expired contracts that haven't been unlinked. Before deleting them:
Go to "Contracts" and enable the "Show expired contracts" checkbox to also see expired ones.
Find the contract(s) where the worker still appears as assigned.
Unlink them from each one following the steps in Option 1.
Once unlinked from all contracts, repeat the steps in Option 2 to delete them permanently.
If the error persists after unlinking them from all visible contracts, contact support so they can review the case.
"I deleted the wrong worker"
Since this is a permanent action, neither the employee nor their documentation can be recovered. If you need to add them again, you'll have to create them from scratch in "Resources" and upload their documentation again.
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