Everything you need to know about your contracts in Twind
A contract in Twind represents the service relationship between your company (contractor) and a client. Each contract brings together all the information needed for CAE coordination: the worksites where you will operate, the activities you will carry out, the workers and machinery you assign, and the documentation you must provide.
It is your client who creates the contract and assigns it to you. You cannot create contracts, but you can manage them: assign resources, upload documentation, check compliance status and, in some cases, subcontract work to other companies.
How to access the contracts list
In the left-hand menu, click "Contracts". The list will open showing all the contracts your clients have assigned to you.
What you can view and manage for each contract
Contract name: the name given by your client. Each row includes a level badge showing its position in the subcontracting chain:
C for the main contract
S1 for the first subcontracting level
S2 for the second, and so on. If a contract has subcontracts under it, you will also see a chain icon next to the name.
Client: the client company that registered you and created the contract.
Sites and activities: the worksites where you will operate and the type of activity assigned to the contract (cleaning, maintenance, construction, etc.).
Resources: the number of employees, equipment, vehicles and products you have assigned to the contract.
Dates: the contract validity period (start date and end date).
Status: Scheduled or active. Check the dates in the table to see its validity period.
Manage requirements and, where available, subcontracting.
ℹ️ Please note: You can filter by client, location, activity, dates, project and status. Subcontracts and expired contracts are included.
What you can do inside a contract
View contract details
You will see all the information: client, worksites (sites), activities, validity dates and overall compliance status.
Assign resources (workers, vehicles, machinery and products)
You can link the workers, vehicles, machinery and products that will provide services under this contract. Once assigned, Twind will automatically request the corresponding documentation from them based on the rules set by your client.
View and manage documentary requirements
You will see the list of requirements your client is asking for, at company, worker, machinery and product level. You can check the status of each one (pending, uploaded, validated, rejected, expired) and upload documentation directly from here.
Subcontract work to another company
If your client allows it, you can subcontract part of the work to another company directly from the contract. The subcontracted company will need to meet the same documentation requirements as you.
How to export the list
Click the "Export" button in the top right corner. Twind will generate a file with the information in the current list, applying any filters you have active at that moment. Available with the Professional Plan and AI Plan.
Common issues
"I cannot see any contracts in the list"
Check that you do not have active filters hiding contracts. If you still cannot see them, your client may not have created the contract or assigned it to you yet. Contact your client to confirm.
"I am a subcontractor and I cannot find my contract"
Enable the "Show subcontracts" checkbox at the top of the list. It may be disabled by default, which means subcontracts are not shown.
"I cannot assign a worker to the contract"
Check that the worker is registered under "Resources". If they are already created, check that they do not have any restrictions preventing assignment (for example, if they are already linked to another contract from the same client with assignment restrictions).
"The contract shows as expired"
If the contract dates have passed, it will show as expired. Contact your client to update the validity dates or create a new contract if the service relationship continues.
Related guides
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