What are contracts in Twind?
A contract in Twind represents the service relationship between your company (contractor) and a client. Each contract groups together all the information needed for CAE management: the workplaces where you will operate, the activities you will carry out, the workers and equipment you assign, and the documentation you must provide.
It is your client who creates the contract and assigns it to you. You cannot create contracts, but you can manage them: assign resources, upload documentation, check compliance status, and in some cases subcontract other companies.
How to access the contract list
In the left-hand side menu, click "Contracts". The list will open showing all contracts your clients have assigned to you.
What information you will see for each contract
The list shows a table with the following columns:
Contract name: the name given by your client. Includes a "Main contract" or subcontract label as applicable.
Client: the client company that registered you and created the contract.
Main contractor: the company holding the main contract. If you are a subcontractor, the company that subcontracted you will appear here, not the end client.
Sites and activities: the workplaces where you will operate and the type of activity assigned to the contract (cleaning, maintenance, construction, etc.).
Resources: the number of employees, equipment, and vehicles you have assigned to the contract.
Dates: the contract validity period (start and end dates).
Compliance: percentage of documentary compliance for the contract.
Actions: "Select" button to open and manage the contract.
What does the compliance percentage mean?
The "Compliance" column is probably the most important figure in the list. It reflects what percentage of the documentation required by your client has been correctly submitted and validated.
100%: all documentation is up to date. Your workers should be able to access the site without issues.
Between 1% and 99%: you have pending, rejected, or expired documentation. Review which requirements are missing to avoid access denials.
0%: you have not submitted any documents yet, or everything you have uploaded has been rejected or has expired.
⚠️ Important: if a contract's compliance is below 100%, your workers may not be able to access your client's site. Requirements marked as critical by your client are the ones that block access: if any of them is pending or expired, the affected worker will not be authorised.
How to search and filter contracts
If you have many contracts, use the filters at the top of the list:
"Contract" filter: search by contract name.
"Client" filter: filter by principal client.
"Show more filters": expand additional filters by site, activity, etc.
"Show subcontracts" checkbox: include or exclude subcontracts from the list. If you're a subcontractor, enable this option to see your contract.
"Show expired contracts" checkbox: includes contracts whose validity period has ended. Useful for reviewing historical records.
How to export the list
Click the "Export" button in the top right corner. Twind will generate a file with the current list information, applying any active filters.
What you can do inside a contract
To open a contract, click "Select" in the "Actions" column. Inside, you can:
View contract details
You'll see all the information: principal client, work sites, activities, validity dates, and overall compliance status.
Assign resources (workers, vehicles, and machinery)
You can link the workers, vehicles, and machinery that will provide services under this contract. Once assigned, Twind will automatically request the corresponding documentation based on your client's configured rules.
View and manage document requirements
You'll see the list of requirements your client requests, at company, worker, and machinery level. You can check the status of each one (pending, uploaded, validated, rejected, expired) and upload documentation directly from here.
Subcontract another company
If your principal client allows it, you can subcontract part of the work to another company directly from the contract. The subcontracted company will need to meet the same documentation requirements as you.
View the change history
You can see the record of contract modifications: resource assignments, documentation uploads, etc.
ℹ️ Keep in mind: to assign resources to a contract, they must be previously created in Twind. If a worker, vehicle, or piece of machinery doesn't appear as available, go to "Resources" in the left sidebar menu and create it there first. Then you'll be able to assign it to the contract.
Common issues
"I can't see any contracts in the list"
Check that no active filters are hiding contracts. If you still can't see them, your principal client may not have created or assigned the contract to you yet. Contact your client to confirm.
"I'm a subcontractor and I can't find my contract"
Enable the "Show subcontracts" checkbox at the top of the list. It may be disabled by default, which hides subcontracts from the view.
"Compliance is below 100% but I've already uploaded everything"
Review the status of each requirement inside the contract. A document may have been rejected by your client (you'll see the rejection reason) or may have expired since you uploaded it. Your client may also have added new requirements after the fact.
"I can't assign a worker to the contract"
Verify the worker is registered in "Resources". If they're already created, check they have no restrictions preventing assignment (for example, if they're already linked to another contract from the same client with assignment restrictions).
"The contract appears as expired"
If the contract dates have passed, it will show as expired. Contact your principal client to update the validity dates or create a new contract if the service relationship is ongoing.
Related guides
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