Step 1 — Reload the page
This is the first step and resolves most one-off issues. Press F5 or the reload button in your browser and try the action again.
Step 2 — Log out and log back in
If reloading didn't work, log out from your profile menu and log back in. Some errors are caused by an expired or out-of-sync session.
Step 3 — Try a different browser or incognito mode
If the issue persists, try opening Twind in a different browser or in a private/incognito window. This rules out browser extensions or cached data as the cause.
ℹ️ Please note: Twind works best on up-to-date versions of Chrome, Edge, or Firefox. If you're using an older or less common browser, that may be causing the problem.
Step 4 — Clear your browser cache
If incognito mode works but your regular browser doesn't, the issue may be related to your cache. Clear your browser data (history, cookies, and cache) and try again.
Step 5 — Check your internet connection
Make sure you have a stable internet connection. A slow or intermittent connection can prevent some actions from completing correctly.
If none of the above steps work
Contact our support team. To help us assist you as quickly as possible, please tell us:
What you were trying to do (for example: "I was trying to link a worker to a contract" or "I couldn't upload a document")
What happened exactly (the action didn't complete, an error message appeared, the screen went blank…)
A screenshot of the error or the behaviour you're seeing
The browser and device you're using
⚠️ Important: if the issue is affecting multiple users in your company at the same time, please let us know. It helps us identify whether this is a wider incident.
Need help?
🟩 WhatsApp: +34 664 281 487
❓ Chat in Twind: click the question mark icon in the bottom right corner of your screen to open the chat window.