TWIND

Twind FAQs – Start off on the right foot!

We explain the full flow: how to define the activity, how to assign risks, and how all of this automatically determines the documentation requirements.

How to define activity and risks so that Twind requests the correct requirements?

Check whether a contractor is authorised to access your facilities, identify which requirement is blocking entry, and consult the complete entry and exit history with full traceability.

Access control and access log in Twind

Register your contractors and suppliers on the platform, assign them a contract, and track the status of the process with no documentation blockers.

How to register contractors and suppliers in Twind

Access your validated document history, filter by status, and review each document's detail with full traceability.

How to check approved and custody documentation in Twind

How to create a requirement and configure request rules in Twind?

You activated Express review for a requirement but more than 60 minutes have passed and it still hasn't been reviewed. We explain the most common causes and how to resolve…

I requested an Express review and it hasn't been reviewed in 60 minutes — what do I do?

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Learn how to activate your Twind account from the invitation email, complete your company registration and take your first steps on the platform based on your profile: principal client or…

How to get started with Twind? Access and first steps guide

Haven't you received the invitation email to create your Twind account?

Learn how to recover your access to Twind if you forgot your password or your credentials are no longer working. You just need your email address and a few minutes.

Reset your Twind password

Get automatic email alerts about the documentation your clients request from you, starting from the moment you confirm your registration.

How do I receive email notifications about documentation changes and requirements in Twind?

Access to Twind

Do you have a problem in Twind and don't know how to resolve it? Here you will find the most common errors with their solution or a link to the…

Common errors in Twind and how to resolve them

If Twind loads as a completely blank screen and you can't click anywhere, the fix is to clear your browser's site data. It only takes a minute.

Why do I see a blank screen when I log in to Twind?

If clicking "Get started" in your Twind invitation email does not move the page forward, the problem is usually the browser. Here is how to fix it in just a…

I cannot create my password when accessing the Twind invitation

If you clicked GET STARTED in your Twind invitation and the email and TAX ID fields appear empty, here's the quick fix.

Why aren't my email and TAX ID being autocompleted when I register in Twind?

Not receiving emails from Twind? We explain the most common causes (spam, firewall, wrong email) and how to fix them step by step so notifications reach your inbox.

Why am I not receiving email notifications from Twind?

Is your contract not showing in Twind or appearing as expired? We explain the most common causes and how to resolve them.

Why can't I see my contract or does it appear as expired in Twind?

If something isn't working as expected, an action isn't completing, or the platform is behaving unexpectedly, follow these steps before contacting support. In most cases, the issue is resolved in…

What should I do if Twind isn't working or I can't complete an action?

You've assigned or think you've assigned a worker to a contract, but they don't appear in the resource list. Here are the most common causes and how to fix them.

Why can't I see a worker in my contract's resource list?

FAQS Twind

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A quick lap of the product so you know where everything lives.

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Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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