TWIND

Twind FAQs – Start off on the right foot!

How to create a requirement and configure request rules in Twind?

Check whether a contractor is authorised to access your facilities, identify which requirement is blocking entry, and consult the complete entry and exit history with full traceability.

Access control and access log in Twind

Register your contractors and suppliers on the platform, assign them a contract, and track the status of the process with no documentation blockers.

How to register contractors and suppliers in Twind

Access your validated document history, filter by status, and review each document's detail with full traceability.

How to check approved and custody documentation in Twind

In Twind you can view all your active contracts, filter them and access the detail of each one to review its resources, the documentation requested from the contractor and the…

How to manage resources, requirements and the change log of a contract

We explain the full flow: how to define the activity, how to assign risks, and how all of this automatically determines the documentation requirements.

How to define activity and risks so that Twind requests the correct requirements?

Most searched articles

Learn how to activate your Twind account from the invitation email, complete your company registration and take your first steps on the platform based on your profile: principal client or…

How to get started with Twind? Access and first steps guide

Not sure how to log in to Twind? Find out the different ways to access the platform and get started straight away.

How do I access Twind?

Haven't you received the invitation email to create your Twind account?

Learn how to recover your access to Twind if you forgot your password or your credentials are no longer working. You just need your email address and a few minutes.

Reset your Twind password

Access to Twind

Do you have a problem in Twind and don't know how to resolve it? Here you will find the most common errors with their solution or a link to the…

Common errors in Twind and how to resolve them

If Twind loads as a completely blank screen and you can't click anywhere, the fix is to clear your browser's site data. It only takes a minute.

Why do I see a blank screen when I log in to Twind?

If clicking "Get started" in your Twind invitation email does not move the page forward, the problem is usually the browser. Here is how to fix it in just a…

I cannot create my password when accessing the Twind invitation

If you clicked GET STARTED in your Twind invitation and the email and TAX ID fields appear empty, here's the quick fix.

Why aren't my email and TAX ID being autocompleted when I register in Twind?

Not receiving emails from Twind? We explain the most common causes (spam, firewall, wrong email) and how to fix them step by step so notifications reach your inbox.

Why am I not receiving email notifications from Twind?

Is your contract not showing in Twind or appearing as expired? We explain the most common causes and how to resolve them.

Why can't I see my contract or does it appear as expired in Twind?

FAQS Twind

Find answers and get help from Intercom Support and Community Experts

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