Blank screen or platform won't load
Clear your browser cache and cookies (Ctrl + Shift + Del).
Try using an up-to-date version of Google Chrome or Microsoft Edge. These are the recommended browsers.
Disable extensions (ad blockers, VPNs) that may be interfering.
If you are on a corporate network, check with your IT department that twind.io is not blocked by the firewall.
I can't log in / incorrect password
Click "Forgot your password?" on the login screen and enter your email.
Check your spam/junk folder: the reset email may have ended up there.
Make sure you are using the correct email: it is the one you received in the original invitation from your client.
If your company changed its email domain, you will need your client or our team to update the email on the platform.
My email or CIF is not auto-filled when I register
If your email or CIF is not auto-filled during registration, or a "data not found" error appears:
Make sure you are accessing from the original invitation link you received from your client. Do not try to register directly from twind.io.
Check that the email you are trying to register with is exactly the same as the one the invitation was sent to (no spaces, no typos).
If the invitation was sent to a different email or a different person at your company, ask your client to resend the invitation to the correct email.
I can't see my client on the platform
Check that you are logged in with the correct email. If you have several accounts, you may have signed in with the wrong one.
Your client may not have registered you yet or may not have created the contract. Contact your client directly.
If you could see the client before and now you can't, the contract may have expired. Under "Contracts", enable the "Show expired contracts" filter.
My worker is denied access to the site
Access denied means that a critical requirement is not being met. Check in order:
Expired documentation: medical fitness certificate, insurance, training… if a critical document has expired, access is automatically blocked.
Pending or rejected requirement: go into the contract, review the worker's requirements, and check if any are showing in red.
Expired contract: if the contract dates have lapsed, no worker will have access. Contact your client to renew it.
Worker not assigned to the contract: a worker must be linked to the contract to have access. Check under "Resources" within the contract.
Documentation problems
My document was rejected and I don't know what to do
Most common rejection reasons, how to check the validator's comments, a checklist for correcting it, and how to re-upload it.
I don't know what documents are being requested or where to start
Where to see the full list, which ones are mandatory ("Critical" label), and how to prioritise them.
Error uploading a document / incompatible format / file rejected
Accepted formats, 3 types of validation (automatic, client, Twind team) and 5 common errors.
No documents are being requested from me
May be due to missing activity, risks, unassigned workers, or unconfigured rules.
Problems with contracts and workers
Can't link a worker to the contract
7 possible causes with step-by-step solutions.
I need to edit the dates or details of a contract
How to modify dates, activity, sites, and subcontracting settings without deleting the contract.
Can't find my contract / contract expired / don't know what to do with my contracts
Where to find them, how to filter them, what the compliance % means, and 5 common problems.
ℹ️ Your problem is not on this list? Contact our team with a description of what is happening, a screenshot of the error, and your company name. This will help us assist you more quickly.
Need help?
If you have any questions, we're here for you:
🟩 WhatsApp: +34 664 281 487
✉️ Email: help@twind.io
❓ Chat in Twind: click the question mark icon in the bottom-right corner of your screen. A chat window will open and you can talk to us directly.