TWIND

Before requesting a review, check the rejection reason

The validation team always leaves a note explaining why the document was rejected. Read it before continuing: in many cases the reason is clear and you simply need to correct the file and upload it again.

In the side menu, click on "Requirements".

Find the rejected requirement and click on "Manage requirement".

In the left panel, scroll down to the "History" section.

Find the entry marked as "Rejected" and read the validator's comments.

1. In the side menu, click on "Requirements".
2. Find the rejected requirement and click on "Manage requirement".
3. In the left panel, scroll down to the "History" section.
4. Find the entry marked as "Rejected" and read the validator's comments.

ℹ️ Please note: also check the "Acceptance criteria" section in the same panel. There you will find the exact conditions the document must meet to be approved by your client.

If, after reading the reason, you still believe the rejection is incorrect, follow the steps below.

Contact us via chat or WhatsApp and let us know:

The name of the rejected requirement.

The specific reason why you believe the rejection is incorrect (for example: "the document meets the stated criteria because…").

- Your company tax number (CIF).
- The name of the rejected requirement.
- The specific reason why you believe the rejection is incorrect (for example: "the document meets the stated criteria because…").

ℹ️ Please note: the more information you provide, the faster the review will be. If you can, explain at which specific point you believe the criterion was not applied correctly.

What happens while you wait for the review

⚠️ Important: while the case is under review, do not upload a new file over the rejected document. If you do, the current file will be overwritten and the ongoing review will be cancelled.

The requirement status will remain as "Rejected" until you receive a response from our team.

The rejection was incorrect: our team will correct the validation and the document will be approved. You will see this reflected directly on the platform.

The rejection was correct: the document does not meet the criteria set by your client and no changes will be made on the platform. In that case, you will need to prepare a new version of the file and upload it.

- The rejection was incorrect: our team will correct the validation and the document will be approved. You will see this reflected directly on the platform.
- The rejection was correct: the document does not meet the criteria set by your client and no changes will be made on the platform. In that case, you will need to prepare a new version of the file and upload it.

ℹ️ Please note: the acceptance criteria are defined by the client company, not by Twind. If after the review the rejection is confirmed and you disagree with the criteria applied, the next step is to contact your contract manager at the client company directly.

❓ Chat in Twind: click the chat icon in the bottom right corner of your screen. A window will open and you'll be able to chat with us straight away.

- 🟩 WhatsApp: +34 664 281 487
- ❓ Chat in Twind: click the chat icon in the bottom right corner of your screen. A window will open and you'll be able to chat with us straight away.

If a requirement shows as "Rejected" but you believe the document you uploaded is correct, you can ask our team to review it. This guide explains how to do it and what to expect during the process.

What do I do if I think a document has been rejected by mistake in Twind?

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What do I do if I think a document has been rejected by mistake in Twind?

Before requesting a review, check the rejection reason

How to request a review

What happens while you wait for the review

What outcome can the review have