First access: I just received an invitation
When your main client adds you to Twind, you'll receive an invitation email with a link for first-time access. Follow these steps:
Open the invitation email and click the access link.
The registration page will open. Your email and Tax ID should be pre-filled. If they aren't, make sure you're using the correct link (don't try to register directly from twind.io).
Create your password following the security requirements shown on the platform.
Complete your company details if requested.
Once registered, you can log in to Twind with your email and password.
ℹ️ Please note: if you can't find the invitation email, check your spam or junk folder. It comes from noreply@twind.io. If you still don't have it, ask your main client to resend the invitation.
I forgot my password
Go to the Twind login page.
Click "Forgot your password?".
Enter your access email and click "Send".
You'll receive an email with a link to create a new password. The link has a limited validity period, so use it as soon as possible.
If you don't receive the email, check your spam folder. If you still don't receive it, the email you're entering may not match the one registered in Twind.
I need to change my access email
If your company has changed its email domain, or someone else needs to manage the account, you'll need to request a change to your access email.
If your main client manages users: contact them directly so they can update the email on the platform.
If you don't know who can change it: contact our support team with your current email, your new email, and your company name. We'll take care of the change.
⚠️ Important: once the email is changed, your previous password remains valid. If you also want to change it, use the "Forgot your password?" option with the new email.
Common access issues
"Incorrect password" even though I'm sure it's right
Check that Caps Lock isn't turned on. If you still can't log in, reset your password using the "Forgot your password?" link.
"I'm not receiving the password reset email"
Check your spam/junk folder.
Make sure you're entering the correct email (the one you received the original invitation on).
If your company changed email domains, the registered email may no longer exist. Contact support.
"My email or Tax ID doesn't autofill when registering"
Make sure you're accessing through the invitation link, not directly from twind.io.
Check that the email is exactly the same one the invitation was sent to.
If the invitation was sent to someone else, ask your client to resend it to your email.
"I can log in but I don't see my client / I don't have contracts"
Check you're logging in with the correct email. If you have several accounts, you may have logged in with a different one.
Your client may not have assigned you a contract yet. Contact them.
If you used to see it, the contract may have expired. Turn on the "Show expired contracts" filter in "Contracts".
"The platform won't load / blank screen"
Clear your browser's cache and cookies (Ctrl + Shift + Delete).
Use an updated version of Google Chrome or Microsoft Edge.
Disable extensions (ad blockers, VPNs).
If you're on a corporate network, check that twind.io isn't blocked by the firewall.
"I have access, but my worker has been denied access to the site"
This isn't a login issue: it refers to physical access control at the workplace. It's usually due to expired documentation, a pending critical requirement, or a worker not assigned to the contract.
Need help?
If you have any questions, we're here for you:
🟩 WhatsApp: +34 664 281 487
❓ Chat in Twind: click the question mark icon in the bottom-right corner of your screen. A chat window will open and you can talk to us directly.