First access: I just received an invitation
When your client registers you in Twind, you will receive an invitation email with a link to access for the first time. Follow these steps:
Open the invitation email and click the access link.
The registration page will open. Your email and CIF should be pre-filled. If they are not, make sure you are using the correct link (do not try to register directly from twind.io).
Create your password following the security requirements shown by the platform.
Complete your company details if requested.
Once registered, you can log in to Twind with your email and password.
ℹ️ Keep in mind: if you cannot find the invitation email, check your spam or junk folder. The sender is noreply@twind.io. If you don't have it, ask your client to resend the invitation.
I have forgotten my password
Go to the Twind login page.
Click "Forgot your password?".
Enter your login email and click "Send".
You will receive an email with a link to create a new password. The link has a limited validity period — use it as soon as possible.
If you do not receive the email, check your spam folder. If you still don't receive it, the email you are entering may not be the one registered in Twind.
I need to change my login email
If your company has changed its email domain, or you need someone else to manage the account, you will need to request an email change.
If your client manages users: contact your client directly so they can update the email on the platform.
If you don't know who can change it: contact our support team with your current email, the new email, and your company name. We will handle the change.
⚠️ Important: once the email has been changed, the previous password remains valid. If you also want to change it, use the "Forgot your password?" option with the new email.
Common access problems
"Incorrect password" but I'm sure it's right
Check that Caps Lock is not enabled. If you still can't log in, reset your password using the "Forgot your password?" link.
"I'm not receiving the password reset email"
Check your spam/junk folder.
Make sure you are entering the correct email (the one you received the original invitation on).
If your company changed its email domain, the registered email may no longer exist. Contact support.
"My email or CIF is not auto-filled when I register"
Make sure you are accessing from the invitation link, not directly from twind.io.
Check that the email is exactly the same as the one the invitation was sent to.
If the invitation was sent to someone else, ask your client to resend it to your email.
"I log in but I can't see my client / I have no contracts"
Check that you are logging in with the correct email. If you have several accounts, you may have logged in with a different one.
Your client may not have assigned you a contract yet. Contact them.
If you could see it before, the contract may have expired. Enable the "Show expired contracts" filter under "Contracts".
"The platform won't load / blank screen"
Clear your browser cache and cookies (Ctrl + Shift + Del).
Use an up-to-date version of Google Chrome or Microsoft Edge.
Disable extensions (ad blockers, VPNs).
If you are on a corporate network, check that twind.io is not blocked by your firewall.
"I have access but my worker is denied entry to the site"
This is not a login problem — it refers to physical access control at the workplace. This is usually caused by expired documentation, a pending critical requirement, or a worker not assigned to the contract.
Need help?
If you have any questions, we're here for you:
🟩 WhatsApp: +34 664 281 487
✉️ Email: help@twind.io
❓ Chat in Twind: click the question mark icon in the bottom-right corner of your screen. A chat window will open and you can talk to us directly.