Skip to main content

How do I register a visit in Twind from the web platform?

Add an external visitor and log their entry to your work site from the Access module in Twind. In two steps you'll know who is on your premises, who they're visiting and why.

Keep track of who enters your site

With Visits you can register external people who come to your premises and aren't linked to a contract. For example, a supplier, an auditor or a job candidate. Registration takes two steps: first the visitor's details, then their entry to the site. Once you're done, the visit appears in the list and you can check it or log the visitor's exit.

ℹ️ Please note: visits don't go through CAE document compliance checks. They follow a separate flow from access control for contractor workers.

Go to the Visits section

  1. In the side menu, click "Access".

  2. Select the "Visits" tab.

  3. Click the "Add visit" button.

Step 1: fill in the visitor's information

  1. Enter the "Visitor name" and "Last name".

  2. In "Identity type", choose "ID number", "Passport" or "SSN".

  3. Enter the number in the "Identity" field.

  4. Enter the "Company name" the visitor belongs to.

  5. If you need to, fill in the optional fields: "Company tax ID", "Contact email", "Plate number" and "Files".

  6. Click "Continue".

ℹ️ Please note: fields marked with an asterisk (*) are required. In "Files" you can attach documents or images (PDF, Word, Excel, PowerPoint, ZIP, PNG, JPG, among others) up to a maximum of 100 MB in total.

Step 2: register the entry to the site

  1. In "Site", select the work site the visitor is arriving at.

  2. Enter the name of the "Person to visit".

  3. Check the "Date" and "Time". They're filled in with the current date and time. Only change them if the entry happened at another moment.

  4. Enter the "Reason for visit" (maximum 200 characters).

  5. If you want, add extra information in "Notes" (maximum 200 characters).

  6. Click "Save".

If you need to correct any of the visitor's details before saving, click "Back" to return to step 1.

Check visits and log the exit

Once saved, the visit appears in the list on the "Visits" tab. From there you can:

  • See who is on your site right now: tick the "Only present on site" checkbox.

  • Log the exit: visits in progress show an exit icon in the "Exit date" column. Click it when the visitor leaves the premises.

  • Review all the information: click "View details" to see the visitor's details, who registered the entry and exit, and where it was done from (Web or APP).

ℹ️ Please note: if you register visits from your phone, see the article Visits can now be logged from the Access Control app.

Do you have any questions?
If you have any questions, we’re here to help:

  • 🟩 WhatsApp: +34 664 281 487

  • ❓ Chat in Twind: click the chat icon in the bottom right corner of your screen. A window will open and you'll be able to chat with us straight away.

Related Articles
Did this answer your question?